Process Breakdown
At Dynamic Collections, we follow a structured, transparent process to recover outstanding debts efficiently
While maintaining professionalism and compliance with Australian regulations. Our approach is firm, fair, and designed to give debtors every opportunity to resolve matters before further action is taken.
Stage 1: Courtesy Letter
We begin with a formal courtesy letter, giving the debtor 14 days to make payment or contact us. This letter includes secure payment details and provides an opportunity to resolve the matter quickly and amicably.
Stage 2: Seven-Day Demand
If payment is not received, we issue a stronger demand letter along with an SMS reminder. Debtors are invited to pay in full or enter into a payment arrangement. This stage makes it clear that the matter is becoming more serious, while still allowing a cooperative resolution.
Stage 3: Final Demand
Our final demand letter outlines the consequences of non-payment, including potential default listing, legal action, and additional costs. This step makes it clear that failure to act may have lasting impacts on credit history and future borrowing.
What Happens Next?
Field Calls:
Licensed agents can visit the debtor in person to verify details, serve documents, or arrange payments.
Legal Escalation:
If appropriate, we can assist in progressing matters through the courts.
Credit Defaults:
By law, we can not place a default against the debtor’s credit file, but we can assist with the process impacting their ability to secure future finance.
Close the Matter:
If recovery is unlikely or uneconomical, clients may choose to close the file and move forward.
Why Choose Our Process?
No Win, No Fee on standard debt collection.
Transparent communication at every stage.
A fair but firm approach that protects your reputation while maximising recovery.
Clear options so you stay in control of the decision-making.
See How We’re Different to Traditional Agencies
We strive to provide the most comprehensive and professional debt recovery services available. If you’re ready to minimise your business’ risk, get in touch with our friendly team to learn more.
GET IN TOUCH WITH OUR TEAM
Start the Conversation With a Debt Recovery Team You Can Rely On
GIVE US A CALL
1300 375 067
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