Field Services
We offer professional Field Services to assist with your debt collection needs.
Dynamic Commercial Collections offers field services that can help recover outstanding debts
If a debtor is unresponsive to written reminders or phone calls, our field services agents may need to contact them at their address.
When to Request a Field Call
Field services professionals are registered, licenced agents that are permitted to visit a debtor in-person. Making a field call is an effective debt recovery tactic. Talk to us about our field services for these circumstances:
Your Debtor is Uncontactable
If your debtor isn’t responding or you can’t reach them any other way, our field services agents can visit their home or workplace to discuss the matter directly.
Contact Details Have Changed
Debtors sometimes change their contact information. When that happens, we can conduct a field call to contact them and collect the outstanding debt.
Serving Legal Paperwork
If you are pursuing a debt through the court system, field services agents can serve paperwork in person to meet your legal requirements and obligations.
Negotiating Payment Plans
Some debtors may prefer to negotiate a payment plan in person. This is an effective way to increase your return on large and long-overdue debts.
Frequently Asked Questions
Contact UsWhat does a field collection agent do?
A field collection agent is responsible for contacting your debtor in person. We do this to collect debt repayments, discuss payment arrangements, serve legal paperwork and/or inform the debtor of their obligations.
How often can you visit the debtor?
We can visit your debtor in person up to 3 times in a week or 10 times per month, unless the debtor agrees to meet more frequently. In-person contact is limited to the hours of 9am-9pm on weekdays or weekends.
Debt collectors are required to try every other means of contacting a debtor before resorting to in-person contact at their home or workplace. Strict regulations apply, and Dynamic Commercial Collections is careful to ensure we comply with the relevant regulations.
What’s the difference between skip tracing and field services?
Skip tracing is the process of locating someone who owes you a debt. With skip tracing, we provide current contact details for your debtor, and you can contact them yourself. Field services is where we send a registered agent to contact your debtor in person. It’s a separate service to skip tracing, but the two go hand in hand.
We often provide field services to clients who use our skip tracing service. Once we locate your debtor, you can ask our field services agents to contact them and collect your debt.
Our Field Services Process
1. Consultation
The first thing we do is consult with you to define the process of recovery. This includes the path you want to take regarding contacting your client, and the escalation process if the debtor is unresponsive to our initial plan.
If you are looking to get your debt paid, contact our team to schedule an initial consultation today.
2. Investigation
If your debtor is not returning calls or enquiries, we will work with you to find other avenues to reach out to your client. This includes investigating where the debtor may work or their point of residence if they have moved without a forwarding address.
We also offer skip tracing services for debtors who are difficult to reach or are evading collections.
3. Field Call
The next step is a face-to-face visit, also known as a field call. These calls include making personal contact with your customer on your behalf. This is a good way to gauge how your customers are approaching their debt.
Field calls are conducted at your debtor’s home address or workplace. We will attempt to settle the matter on your behalf or develop a payment plan that benefits everybody involved.
Call Us Today To Discuss Field Services
We strive to provide the most comprehensive and professional field services available. If you’re not sure how we can help you, get in touch with our friendly team to discuss.
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